Hukka Design
Leisurecraft GRANDPA, Engraved Soapstone
Financing options available at checkout
Materials, Form & Thoughtful Design
GRANDPA, Engraved Soapstone by Leisurecraft.
Shipping & Delivery
This item ships via standard ground courier (UPS, FedEx, or USPS Ground) directly to your address.
Free Ground Shipping on domestic US orders $150 and over. Flat $14.95 standard insured ground courier on standalone orders under $150.
Orders typically process within 1–2 business days. Tracking details are automatically emailed upon carrier departure.
Manufacturer Warranty & Guarantee
Epic Sauna is an authorized direct retail partner for Hukka Design. Your purchase includes 100% genuine factory-certified merchandise with complete manufacturer warranty coverage and dedicated parts support.
Covered under official manufacturer warranty terms against defects in materials and workmanship.
Returns & Cancellations
Eligible items in brand-new, uninstalled condition with complete original packaging, manuals, and pallet/crate strapping may be returned within 30 days of delivery.
Custom Made-to-Order Saunas: Due to bespoke architectural millwork, saunas entering or completed production cannot be returned. Accessories & heaters carry a 15%–20% manufacturer restocking fee.
Order Cancellations Prior to Dispatch: In-stock heaters and accessories may be cancelled at zero penalty prior to warehouse departure. For made-to-order saunas, cancellations within 48 hours of order placement receive a 100% refund; cancellations requested after timber machining has commenced are subject to a 10% material handling fee if production cannot be paused.
Return Freight & Discretionary Returns: For customer-initiated returns (buyer's remorse, incorrect sizing, or site condition changes), the customer is responsible for actual return freight shipping costs. If requested, our logistics team can coordinate return freight booking under our negotiated corporate volume carrier rates and deduct the cost from your net refund.
Zero-Fee Transit Damage Guarantee: Restocking fees never apply to items damaged during transit or verified manufacturer defects. If damage is noted upon delivery on the carrier's Bill of Lading (BOL), notify support@epicsauna.com with photos within 48 hours and we will dispatch replacement components or assemblies at 100% factory expense.
Non-Returnable Items: Saunas, heaters, or electronic controls that have been assembled, wired, installed, or fired cannot be returned due to safety and electrical certification standards.
Planning Your Electrical & Site Foundation?
High-performance saunas require dedicated 240V circuit sizing, breaker verification, and level base preparation. Our certified specialists review your layout specs, calculate heater cubic footage, and coordinate curbside freight scheduling.
