Your heater is packed in high-density protective bracing to ensure sensitive electrical coils, controls, and elements arrive in flawless condition.

Epic Sauna is an authorized direct retail partner for Saunum. Your purchase includes 100% genuine factory-certified merchandise with complete manufacturer warranty coverage and dedicated parts support.

Order Cancellations Prior to Dispatch: In-stock heaters and accessories may be cancelled at zero penalty prior to warehouse departure. For made-to-order saunas, cancellations within 48 hours of order placement receive a 100% refund; cancellations requested after timber machining has commenced are subject to a 10% material handling fee if production cannot be paused.

Return Freight & Discretionary Returns: For customer-initiated returns (buyer's remorse, incorrect sizing, or site condition changes), the customer is responsible for actual return freight shipping costs. If requested, our logistics team can coordinate return freight booking under our negotiated corporate volume carrier rates and deduct the cost from your net refund.

Zero-Fee Transit Damage Guarantee: Restocking fees never apply to items damaged during transit or verified manufacturer defects. If damage is noted upon delivery on the carrier's Bill of Lading (BOL), notify support@epicsauna.com with photos within 48 hours and we will dispatch replacement components or assemblies at 100% factory expense.

Non-Returnable Items: Saunas, heaters, or electronic controls that have been assembled, wired, installed, or fired cannot be returned due to safety and electrical certification standards.